SHIPPING & RETURNS

Shipping Policy

DELIVERY TIMES

Delivery times from the moment we ship your package and following the delivery method: 10 to 15 days.


These times are given as an indication depending on the stocks of our suppliers and the time of receipt of the goods. We usually handle all your orders on the same day after the bank clears payment to our account. It takes about 1 business day following when the bank clears the payment for items to be sent to you using the express delivery method. Packages are sent upon receipt of payment.
 

The Customer chooses his/her method of delivery when placing his/her order online. This choice is irrevocable once the validation of order.
 

Delivery times mentioned on the site are average times calculated in working days (Monday to Friday, excluding holidays) and start to be counted on the day when ones are sensitized by email that one purchase has been shipped off. 
 

COCKPITCOMMERCE.COM cannot be held responsible for consequences due to late delivery.

 

DELIVERY IN 104 COUNTRIES

The products are delivered to the delivery address you specified during the ordering process. Below is the table of delivery countries.

 

Europe (EU)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, 

France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lituania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden


Europe (Except EU)
Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Jersey, Liechtenstein, Macedonia, Moldavia, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Ukraine, United Kingdom

DOM-TOM
French Guiana, French Polynesia, French Southern, and Antarctic Lands, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna, 

North America
Belize, Bermuda, Canada, Costa Rica, Honduras, Jamaica, Mexico, Panama, Puerto Rico, United States

South America
Argentina, Bolivia, Brazil, Chilli, Columbia, Paraguay, Peru, Uruguay, Venezuela, 

Asia
Armenia, Bahrain, Cambodia, China, Hong Kong, Israel, Japan, Kuwait, Malaysia, Maldives, Oman, Philippines, Qatar, Russia, Singapore, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam

Africa
Mauritius Island, Morocco, Saudi Arabia, Seychelles, South Africa

Oceania

Australia, Federated States of Micronesia, New Zealand



SALES PER TERRITORY

Cockpit Commerce sells and ships its merchandise ordered through this Site only as stated above. We reserve the right to refuse an order if the particulars of the order and payment requirements do not satisfy our purchase and delivery conditions.

 

PRICE, PAYMENT, AND SHIPPING PRICE

All prices quoted are payable US Dollars. Taxes and shipping are extra depending on the delivery address and are displayed during check-out and in the Order Confirmation. Although Cockpit Commerce strives to provide accurate product and pricing information, errors may occur. Cockpit Commerce reserves the right to correct any errors in pricing or product information and to modify the prices of Products, at any time, without prior notice. Cockpit Commerce cannot confirm the price of a Product until after you submit an order for the Product. Without limiting the generality of the provisions above, in the event that the price or related information for a Product (as described on the Site and/or the Order Confirmation) is incorrect due to an error in pricing or product information, Cockpit Commerce may, at its sole discretion, refuse or cancel your order, whether before or after Cockpit Commerce acceptance thereof. If there is such an error in pricing, Cockpit Commerce will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price.

 

Payment Method

Cockpit Commerce may accept Visa, MasterCard, Amex, Diners Club, and JCB for payment of purchases made through this Site. The cardholder must be the person who places the order. When we receive your order, we will verify your billing address to ensure that it matches the address which you have provided to us. Cockpit Commerce does not retain your credit card number following authorization by the financial institution issuing the credit card. We do retain the authorization number for the transaction in case you wish to return the purchase for a credit.

 

Credit Card Security

We value your security and privacy with all online transactions. We use Secure Sockets Layer (“SSL”) technology to protect the security of your credit card information as it is transmitted to us. SSL is the industry standard for secure commerce transactions. It prevents your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including credit card number, name, and address. Nevertheless, there are certain risks associated with using the Internet. Please see the disclaimer below. Additionally, while we implement the above security measures on this site, you should be aware that 100% security is not always possible.

 

Shipping Terms

Cockpit Commerce ships to NAFTA, The Single Market, EU, Commonwealth, Caricom, etc... We ship with DHL or such Expedited Shipping Services. The preferred speed of service can be chosen at checkout and the associated speed and price will be displayed in your shopping cart prior to purchase.

 

Consent to use of electronic documents

You hereby consent to the exchange of information and documents between you and Cockpit Commerce over the Internet or by e-mail, and that this Agreement (together with any applicable Order Confirmation(s) accepted by Cockpit Commerce as indicated below) in electronic form shall be the equivalent of an original written paper agreement between us. You further agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Product availability

The availability of certain Products may be limited, and Products may not be available for immediate delivery. Cockpit Commerce may revise or cease to make available any Products at any time without prior notice. In the event that Cockpit Commerce is unable to deliver you a Product ordered due to lack of availability, Cockpit Commerce will notify you via e-mail and your order will be automatically canceled with respect to such unavailable Product, provided that Cockpit Commerce may, in its sole discretion, contact you in order to allow you to maintain your order subject to a revised delivery time if and when the Product becomes available.

 

​Ownership; Risk of Loss

All Product(s) purchased from Cockpit Commerce are delivered to you by a third-party delivery company such as DHL or Federal Express, pursuant to a shipping contract. You shall become the owner of the Product(s) and shall assume the risks of loss at the time of delivery by Cockpit Commerce of the Product(s) to the third-party delivery company. The shipment of such Products shall be governed by the third party delivery company’s shipping terms and conditions and any insurance that such company may have in respect of such shipment. Cockpit Commerce EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY ASSOCIATED WITH ANY DAMAGE TO THE PRODUCT DURING SHIPMENT OR ANY FAILURE OF THE THIRD-PARTY DELIVERY COMPANY TO DELIVER SUCH PRODUCT OR ANY DELAY IN SUCH DELIVERY.

 

Returns and Cancellation

All Product returns are subject to the Cockpit Commerce Returns Policy, the terms of which are incorporated herein by reference. Some restrictions may apply:

COCKPITCOMMERCE.COM reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order.
 

Subject to the General Conditions of Sale, the customer has the option to cancel an order made online when the order is not at the “Shipped” stage. The user must contact Customer Service using the online form.

Products for sale on the website are offered within the limits of available stocks. In this context, it is indicated if the items are in stock at the time of placing your order. This information comes directly from our supplier's exceptional errors or modifications that are beyond our control and can not engage our responsibility. In case of unavailability of product after placing your order we will notify you by email as soon as possible and you can then cancel your order by contacting Customer Service or the same will be done eventually due to such scenario. In the case of anomaly, COCKPITCOMMERCE.COM will reimburse you or exchange products not corresponding to your order (defective or non-compliant) after you have made your complaint by email.

 

Personal Information and Credit Card Information

Cockpit Commerce collects, stores, uses, and discloses your personal information and credit card information in order to process your purchase and for delivery of the Products to you. Your personal information is collected, stored, used, and disclosed in accordance with our Privacy Policy listed below. While we use reasonable efforts to protect your personal information as more particularly set out in our Privacy Policy, we cannot ensure or warrant the security of any information you transmit using the Site. Please keep this in mind when providing information through the Site. We cannot be responsible for Internet fraud or theft.

 

EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

IF YOU RESIDE IN A JURISDICTION WHERE THIS SECTION OR PARTS HEREOF MAY NOT BE VALID BY VIRTUE OF LOCAL CONSUMER PROTECTION LAWS, THEN THIS SECTION DOES NOT APPLY TO YOU AND YOU MAINTAIN YOUR RECOURSES PROVIDED BY LAW. PLEASE READ THIS ENTIRE SECTION CAREFULLY. CERTAIN FEDERAL, STATE, OR PROVINCIAL LAWS MAY NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE FOLLOWING DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 

THE FOLLOWING DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS DO NOT APPLY TO RESIDENTS OF JAMAICA.​

 

EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS AGREEMENT, Cockpit Commerce DOES NOT MAKE OR GIVE ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OR CONDITIONS AS TO UNINTERRUPTED OR ERROR-FREE TRANSACTIONS, PRIVACY, SECURITY, MERCHANTABILITY, QUALITY, TITLE, DURABILITY, SUITABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSES, OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. IN NO EVENT WILL Cockpit Commerce BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED, INCLUDING BUT NOT LIMITED TO, ANY LOST PROFITS, LOST SAVINGS, LOSS OF USE OR LACK OF AVAILABILITY OF FACILITIES INCLUDING COMPUTER RESOURCES, ROUTERS, AND STORED DATA, PUNITIVE, EXEMPLARY, AGGRAVATED OR ECONOMIC DAMAGES, ARISING OUT OF THE PRODUCTS PROVIDED BY Cockpit Commerce OR OTHERWISE RELATED TO THIS AGREEMENT OR THE TRANSACTIONS CONDUCTED ON OR FROM THE SITE, EVEN IF Cockpit Commerce OR ANY OF THEIR LAWFUL AGENTS, CONTRACTORS, EMPLOYEES OR MANDATARIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM. IN NO CASE WILL Cockpit Commerce TOTAL LIABILITY ARISING UNDER ANY CAUSE WHATSOEVER (INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, NEGLIGENCE, GROSS NEGLIGENCE, OR OTHERWISE) BE FOR MORE THAN THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCTS ORDERED UNDER THIS AGREEMENT AND TO WHICH THE CLAIM RELATES. IN NO EVENT WILL Cockpit Commerce BE LIABLE TO YOU FOR DAMAGES OR LOSSES RESULTING FROM VIRUSES, DATA CORRUPTION, FAILED MESSAGES, DAMAGES ARISING AS A RESULT OF: TRANSMISSION ERRORS OR PROBLEMS, TELECOMMUNICATIONS SERVICE PROVIDERS, Cockpit Commerce's CONTRACTORS, THE INTERNET BACKBONE, THIRD-PARTY SUPPLIERS OF PRODUCTS OR SERVICES, DAMAGES OR LOSSES CAUSED BY YOU, OR YOUR RESPECTIVE EMPLOYEES, AGENTS, MANDATARIES OR SUBCONTRACTORS, OR OTHER EVENTS BEYOND THE REASONABLE CONTROL OF Cockpit Commerce.

 

 

     Return & Exchange Policy

Under the Cockpit Commerce return policy, a customer is given 14 days from the date of their purchase to request a return:

Cockpit Commerce suppliers follow a 14-day return policy during which a customer may return an item that is undamaged, unworn, and unused with tags still attached within 14 days from when the item was received. The supplier will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed-upon 5 days of the item being received. Customers will contact the retailer with any requests for a return and the retailer will then contact the supplier. The return process may take a few days. Once the return is successfully processed the customer will be given a refund. An alternative to refund would be an exchange. In the event of a return or exchange, please message the supplier 'Cockpit Commerce' to alert them. 
 

Returns

All Product returns are subject to the Cockpit Commerce Returns Policy, the terms of which are incorporated herein by reference. Some restrictions may apply.               
 

Payment Methods
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